questions, answered plainly

How fast is shipping?

Free US shipping on everything. Orders ship within 24–48h and arrive in 4–7 business days, tracked the whole way.

What if my cat ignores it?

Cats need a few days with anything new — give it a real chance. If it's still a no, you have 30 days from delivery: email us and we'll sort out a return. No hard feelings.

Is the quality actually good?

We sell one good version of each thing instead of ten cheap ones: solid wood, stainless steel, washable fabrics, rechargeable batteries. If it feels like a throwaway gadget, it doesn't get in the lineup.

Questions about brook, our fountain

Is it actually quiet? Yes — it's designed to live next to your bed. If it ever gets noisy, the water is low; top it up and it settles.

How often do I clean it? A quick rinse weekly, a proper clean every few weeks. Parts come apart without tools.

How long does the battery last? Weeks on a charge with the motion sensor doing the rationing — it streams when she visits, rests when she doesn't.