WHAT OUR CUSTOMERS SAY
Hughie Stewart and his team at Purl Brook DKI have come to our rescue on two separate occasions - both instances due to flooding in our basement. We can't speak highly enough about Hughie and his team. First and foremost, they were professional. Hughie introduced himself and his entire team to us, communicated the approach they would take and the end result they would achieve.
Right away, this immensely supported our confidence in Pearl Brook Enterprises. Second, they were expedient. Hughie and his team started work within 8 hours of our call, bringing in the appropriate equipment which would minimize any further damage. Third, they were trustworthy. We never once felt at risk to turn our home over to Hughie and his team while we were away. Hughie reported back to us on a regular basis, always keeping us up to date with progress that was being made. And last but not least, Hughie Stewart and Purl Brook DKI delivered results above and beyond our expectations. Their dedication to developing positive relationships with us by treating us with respect, understanding what our needs were, and delivering value every step of the way, sets Pearl Brook DKI apart as an outstanding business, and for us, serves to make the competition irrelevant. We would highly recommend Pearl Brook DKI for any disaster cleanup!
We, Tom and Sharon Hoffmann have had the honour of crossing paths with Hughie and Debbie Stewart, owners of Purl Brook DKI and would like to respectfully submit our assessment and recommendation of their company. We had the unfortunate misery of experiencing extensive water infiltration into our basement and the resultant extensive damage, mold and continuing deterioration to our beautiful newly built home in Nova Scotia, Canada. We learned of Purl Brook Enterprises, Ltd. through a professional referral in which they came highly recommended. Since having experienced the heartache and devaluation to our property, along with considerable expense we were selective about whom we decided to have complete the work. From the inception of contacting Purl Brook DKI through to an exceptionally successful completion and beyond, we experienced only highly efficient professionalism and amicable communication. We would highly recommend Purl Brook DKI to anyone seeking their expertise.
Last year when I was Parish Warden of The Parish of Three Harbors out rectory basement was flooded not once but twice. The first time the hot water tank leaked all over the church office causing a great deal of damage. We called Hughie re our problem and he was there in less than one hour. They vacuumed up all the water to prevent mold and also put in fans to dry things out. This was only the first step. In dealing with Hughie we were very lucky as his company is kind of one stop shopping. He had people who cleaned up the water, people that did all the carpentry work as well as people to install the new flooring.
There was no need for us to do anything after the initial contact as he looked after everything. The second time we needed his services was when the town sewer system backed up into the very newly renovated church office. Once again we called Purl Brook Enterprise and Hughie and gang did all the repairs again. There was a lot more damage this time because of the sewer water but once again he looked after everything. Our insurance company was very happy that there was only one person to deal with and we again were very happy with the service as well as the quality of the work done.
Two years ago my hot water had a slow leak and by time it was discovered my entire basement had flooded. I was told to call Hughie and he came to my rescue. I was recently separated and a little distraught to say the least. Hughie was a gift from the angels, he took care of everything for me including dealing with my insurance company. He made sure I was well taken care of and the work is second to none. In my opinion he went above and beyond what would have been required. I have recommended to many friends and still comtinue to sing his praises. Please feel free to contact me if you have any questions, i would be only too happy to help in any way
Our work was done promptly, efficiently and professionally. The men that came here were excellent workers. Always on the move and made sure everything was ok with us. If anyone were to ask me , in their time of need, who to call without a doubt in my mind it would be Purlbrook DKI. Satisfaction is the name of their game with the knowledge of where to start and what to do, no time wasted.